Where can I get templates to build my artwork?
You can find a large assortment of disc, packaging, and USB templates at www.coolintl.com/downloads
Can’t identify the correct one to use for your project? Contact us (link to contact page) and we’ll walk you
through it.
What types of art files do you accept?
We can work with just about any art files you can supply! Our preferred formats are high resolution print-ready PDF files (.pdf), Adobe Illustrator files (.ai), Encapsulated Post Script files (.eps), or Photoshop files (.psd).
How do I send you art files?
Just go to www.coolintl.com/upload.htm and follow the simple instructions to upload directly to our site.
How do I submit a master?
Send your master to:
COOL(intl)
Attn: Account Management
1975 Oakcrest Avenue Suite 5
Roseville, MN 55113
Make sure to package the master with plenty of padding so that it is not damaged, and include your contact information so that we can contact you when we receive your master.
What does the price include?
All quoted prices include the hands-down best service in the industry. Disc quotes include all setup, printing, and duplication charges.
For USB quotes setup, printing, and duplication charges will be specifically addressed on the quote. Taxes and shipping (if applicable) are not included.
What type of packaging do you offer?
We carry a wide assortment of “standard” packaging options for CDs, DVDs, and USB drives. But why stop there? We can help you to design custom printing and packaging for your next project. Just give us a call to get started.
Do you keep a copy so I can easily re-order?
We certainly do! We give every order a “Reorder Number” as a quick reference number.
We also archive your artwork and any detailed instructions for your project so that Reordering is as simple as giving us a call!
Can you do my print work as well?
We offer a full line of professional print services. Our services are not limited to CD inserts and DVD case wraps – contact us for your promotional brochures, posters, and any other print media!
How long will shipping take?
Just let us know when you need it, and we’ll make it happen. 3 days, 1 day, same day –
we have the services available to get your project where it needs to be. On time. Guaranteed.
Satisfaction guaranteed?
Absolutely. We stand behind our work and our service. If something about your experience with us was not up to your expectations, we will do everything we can to make it right.
DISC FAQs
How fast can you turn around my disc project?
The question should be: How fast do you need it? While we set suggested turn times based on your quantity and production method – we can make just about anything happen. Need discs tomorrow? Not a problem. We can even handle same day orders.
What format do you want for a master?
For CD and DVD orders, masters should be submitted exactly as you would want the final copies to play. This means if you have a DVD Video project, your master should be a playable DVD-R. We can accept tape formats as well – give us a call if you have specific requirements or if you prefer a different format.
Can I just send you the files and have you burn a master?
We offer disc authoring services, but they are not included in the quoted disc price. Let us know what you need, and we’ll come through for you. If we provide authoring services for your project, we require that you sign off on a master before going to production. Please keep this in mind when figuring timelines.
What is the difference between duplication and replication?
Duplication and replication are simply different production methods to get digital information on a disc. Duplication involves “burning” content onto a CD-R, DVD-R, or BD-R disc. Replication involves “stamping” content into polycarbonate plastic, and then “metalizing” the stamped surface. Typically, duplication is most efficient for low to medium volume disc orders, and replication is most efficient for high volume orders.
So, which one should I get?
The primary factors are timeline and cost. If you have a small number of discs, or if you have a very tight timeline (1-3 days), duplication is the way to go. If you are ordering in large volume and/or have more time to spare, replication will be the most efficient method. Our account managers are very skilled at determining the best method for you. Just give us a call and we can help you through the process.